Here at CBY Tools we are aware that on occasion things go wrong and sometimes an item may need to be returned as not needed.
We will always try to give as much information as possible about our products and try to ensure that list all the features and specifications. However, there is always the possibility that the product isn't quite what you were looking for, or you might have ordered the wrong size. We welcome any feedback if we have missed anything off or something is incorrect please feel free to email us at [email protected]
Whatever the reason, if you want to return your order, we are happy to offer you a 14 Day Returns Policy. This means that you can return any item you have ordered as long as you inform us within 14 days of taking delivery. All you need to do is fill out our returns form and email it to us. Please note for unwanted items you will have to cover the cost of carriage back to us.
We offer this service on the following conditions:
- All items must be in their original packaging and in a saleable condition. We cannot accept returns of items that are not in their original, undamaged packaging and not in the same condition as when delivered.
- We have to have been informed that you wish to return your order within 14 days of you receiving the order. The first of these 14 days is the day you take delivery.
- Carriage charges for unwanted returns will be at your expense; however we can arrange collection for £17.90 per parcel. For larger/heavier items the collection fee will be priced on application.
- We will refund any amount due to you within 14 days of the day we receive the item(s) back.
We have chosen our delivery partners carefully to ensure that we can offer the highest standard of service. We accept however, that there is always the slight chance something may get damaged in transit however hard we try to avoid this. If you do receive an item that is damaged, here is what you need to do.
- If you notice there is damage to the item while the delivery is in progress you may refuse to take delivery of the item. If you do so please make sure you sign the couriers manifest "damaged on delivery - refused" and inform us immediately via email that this has happened.
- If the packaging looks damaged but the item itself look undamaged, please accept delivery but sign the manifest "packaging damaged".
- If you have taken delivery of the item and later found it to be damaged, please inform us immediately.
- It is imperative that you inform us as soon as possible of any of the above as we have time constraints placed on us by our delivery partners with regards to filing damage claims.
- If you do have to refuse delivery or later find the item to be damaged then we will arrange for collection (if applicable) and send you out a replacement as soon as possible.
- We cannot accept any notifications of damages where we are informed later than 7 days after you took delivery. Please note where we find items not to be defective and have incurred transport costs you will be liable for these charges.
In addition to our returns policy, you can cancel your contract with us at any time within 7 working days beginning on the day after you receive the product(s) which are subject to the contract “cooling-off period”. To cancel your contract, you must notify us in writing within the 7 day Cooling-Off Period to:
- CBY Tools
- Unit G10, Alpha Court
- NN17 5DP
Please then feel free to return the products in accordance with the DSR. Notification of return of your products via email will not constitute notification of cancellation of your order for the purposes of your statutory rights to cancel the contract. Please note that in order to cancel your contract, you must return all the products that were covered by the order. You must take reasonable care of the products that you wish to cancel and not use or wear them. If unfortunately you would like to cancel your contract with us, we will refund the amount due to you within 30 days of the day you have given notice of your cancellation, this will include your original delivery charges, returns postage will be at your cost.